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Distinct - Local Marketing Experts

Top 10 Questions to Ask Before You Hire a Web Design Company

Jun 9, 2016 2:00:25 PM / by Vincent Aguirre

 

Finding a reliable web design company for your business can be tough. You find one that offers great prices, but it turns out that you are their first customer. You find a company that has outstanding references and stellar former projects, but they cost more than your annual web budget just for a consultation.

That is why asking the right questions ahead of time can help you to locate a web design company that will do great work at a great price. Here is a list of the top 10 questions to ask before you hire a web design company, and a list of our answers so you can see how Distinct Web Design gives you the best services for the best prices.

 

1. What services do you offer?

Web design is only one part of a complete website package. Search engine optimization, domain hosting, digital marketing, copywriting, and other services work with web design to create a successful website. Look for a web design company that can offer you a variety of services to meet your website needs.

Our answer:

We here at Distinct Web Design offer many different services to help you create a successful online presence. We develop and launch social media campaigns, create websites that are optimized for search engines, write website content, and develop digital marketing campaigns. Just let us know what you want to accomplish with your website.

 

2. What are your credentials and experience? (i.e. Why should I trust you?)

Before you sign on the dotted line with a company, you need to make sure they actually have experience at web design. Look for a company that comes with at least several years of experience and lots of projects under its belt. Plus, look for signs that they are recognized in their field. For instance, certifications, credentials, awards, and more can all indicate a company whose experience is recognized outside their own walls.

Our answer:

Distinct Web Design was founded in 2012. Since then, we have completed over 100 projects, including website design for the City of Greencastle and work for HBO actor Timothy Simons. We also founded the digital voice of Putnam County, GoPutCo.com, and its Buy Local section where visitors can purchase local products and services from community businesses. Our experience and our commitment to the Putnam County area make us an ideal choice for any small or medium sized business looking for affordable and exceptional help with their website.

 

3. Who are your customers?

Another question to ask before you hire a web design company is who their other customers are. Knowing who they have helped (or are currently helping) will give you a good idea of 1) their reliability and 2) whether or not they can help a business like yours. For instance, a company that has worked with both local and national customers can probably assist you with any website needs you have, while a company that has worked with established and reputable businesses is probably one you can rely upon.

Our answer:

Distinct Web Design has worked with both local and national customers. These include the City of Greencastle, Eitel's Florist (which has been in business for more than 100 years), HBO actor Timothy Simons, DePauw University and the Great Lakes College Association. We can provide testimonials and references from many of these customers, and can provide you with the same breadth of experience and reliable, high quality service that these customers have enjoyed.

 

4. Can you give me references from other customers?

Another way to check a web design company's credentials is to consult their customer testimonials. Make sure these testimonials describe in detail the work that the web design company completed, how that work improved the customer's business, and why the customer recommends the company you are considering. Stellar testimonials from reliable customers indicates a company you can trust.

Our answer:

We would be happy to provide you with testimonials and references from some of our satisfied customers. Consider, for instance, this praise from HBO actor Timothy Simons: “I know precious little about websites outside of that they deliver cat photos. Distinct Web Design made the process of building elevatedtrain.com not only quick and painless, but they were collaborators who made it exactly what I wanted it to be.”

 

5. What are your prices?

You should find out not only how much your project will cost but also how that cost is broken down. For instance, does the company charge by the hour or does it charge a flat rate? What do additional features cost? How often have they gone over budget on other projects? Preferably, you should look for a company whose pricing structure is very clear and who has a history of staying on budget.

Our answer:

We here at Distinct Web Design offer low prices for our services because of our commitment to the success of small businesses. We offer flat-rate prices for many project packages, but we are also willing to discuss custom pricing for projects that fall outside the range of our packages. All of our pricing can be found on our website.

 

6. What are your hidden or recurring fees?

There is nothing worse than hiring someone only to find out that their work comes with hidden or recurring fees that end up costing you more than you had planned. To avoid this problem, ask the web design company up front about any fees that are not already outlined in their pricing structure. Better yet, look for a company that offers flat rates so you don't encounter any hidden fees.

Our answer:

Our hosting and domain possession fee recurs every year. Otherwise, we have no hidden or recurring fees and will always clearly describe our pricing structure for custom work that we do for you.

 

7. Can you do custom work?

Your website needs might not fit neatly into one of the packages offered by a web design company. You may also want a custom website instead of one based on a template. In these cases, you need to know whether the web design company can do custom work for you. Make sure you understand not only what kind of custom work they can do for you, but also how much it will cost.

Our answer:

We are happy to do custom work for our clients. Some of our custom projects have included iPhone / iPad applications and a mobile marketplace for Android and iPhone.. Just let us know what you want us to do, and we will discuss the details with you further.

 

8. How do you measure your results?

Once your website is designed, you want to know whether or not it is working for you. That is why you need to ask your web design company about how they will measure your results. Find out whether they will use statistics like bounce rates, page views, unique visitors, or others in order to give you a picture of how your website is functioning. Choose a company that knows how to measure results and is willing to offer you analytics as part of your package.

Our answer:

All of our web design projects include analytics to help you track your website's performance over time. We use a range of statistics, including page views, unique visitors, time spent per page, and more to create a well-rounded picture of your website's performance. And, we will always train you on how to read and understand your analytics.

 

9. Will you train me in how to use my website?

Once your website is designed, it will need to be maintained over time. You need to know from your web design company whether or not they do this work for you, and whether or not they are willing to train you in how to use your site. Look for a company that offers maintenance packages and that is willing to train you and your employees so you can monitor and manage your website by yourself when necessary.

Our answer:

We here at Distinct Web Design are happy to provide website maintenance for you. We also include training on the use of your website as part of many of our packages.

 

10. What happens if I don't like the work you do?

Finally, you never like to think about a website that doesn't work the way it is supposed to. However, before you sign up with a web design company, make sure you know what happens in the worse case scenario. Do they allow you to make revisions? How much do revisions cost? Do they offer guarantees, refunds, or warranties to ensure that you don't lose money if a project goes bad?

Our answer:

Most of our web design packages allow you to make one set of revisions without extra charge. Additional revisions can always be purchased. Plus, if you are not happy with our work, we offer you a 110% money back guarantee. You never have to worry about wasting money when you hire Distinct Consulting.

Choosing the right web design company for your business is simply a matter of doing your research. With the right questions, you can quickly decide whether a company is experienced, reliable, reputable, affordable, and forthright. We here at Distinct Web Design would love to further discuss our own answers to these top 10 questions with you. Just contact us with your questions and website needs, and we will work with you to find website solutions that help your business to thrive.

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Vincent Aguirre

Written by Vincent Aguirre

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